Serviced Apartments – Your Questions Answered

  1. What is a serviced apartment?

A serviced apartment is just that; a fully furnished apartment available for both short and long-term stays. Housekeeping services are available, and the apartment is well-equipped with all hotel-like amenities.

  1. Are serviced apartments staffed?

Most of our serviced apartments have staff on-hand to assist you during your stay. All of our apartments have a 24-hour guest services team, who can be contacted in case of emergency, or if you have a query regarding your accommodation.

  1. Are they secure?

Yes, guests will have private access to their apartment, and many of our apartments have secure entry systems.

  1. What is included in the rate?

The rates on our website are per person per night, and include all utilities and local taxes. Rates might also include internet access and car parking, however this varies from property to property. Extras may include additional beds, the cost of phone calls, and additional cleaning services. Please see the apartment listing for optional extras. Serviced apartments are typically more cost effective than hotels.

  1. What facilities are available in the apartment?

All of our apartments are fully furnished and have a kitchen/kitchenette, and a private bathroom. Facilities vary between apartments, and details can be found on each apartment listing.

  1. Are the photos on the website of the actual apartment I will stay in?

The photos on our website are provided by our trusted apartment operators, and are a representation of the apartment you will stay in.

  1. What’s the difference between a studio and a one-bedroom apartment?

A studio apartment has combined living and sleeping space. Unlike a hotel room, it features a kitchen or kitchenette and separate bathroom. A one-bedroom apartment has a separate bedroom, and a kitchen, bathroom, and living room.

  1. Is there a minimum or maximum period for a booking?

Most of our apartments do not have a minimum or maximum period for a booking. If you send a booking enquiry with the dates you require accommodation, one of our specialists will advise you with the best options available.

  1. Who pays for the utility bills and council tax?

A great advantage of staying in a serviced apartment is that all the utility bills, the TV licence and council tax are taken care of and included in our rates. Guests will not have to contact service providers.

  1. If I want to book a serviced apartment for several months, will I have to pay for the whole stay when my reservation is confirmed?

For extended stays and bookings for several months’ accommodation, we can arrange monthly invoices. For corporate clients, we tailor invoices to suit your organisation’s requirements and procedures.

  1. Do I have to pay a deposit?

The terms and conditions vary between apartments, but some form of security deposit, or credit/debit card details, are required prior to or on check-in. If you have a query regarding a security deposit, do not hesitate to get in touch with us. Details of the payment procedure, security deposit, and cancellation policy for each apartment are included on every booking confirmation.

  1. How do I get check-in details?

You will normally receive the check-in details for your apartment three days before your scheduled arrival date. Check-in and check-out times are detailed on the apartment listing on our website. Some apartments require you to contact reception in advance to notify them of your estimated time of arrival.

  1. How is housekeeping and linen change arranged?

Many of our apartments provide a weekly, or fortnightly housekeeping service, which includes fresh linens and towels. Some apartment operators offer an additional cleaning service, which may be chargeable.

  1. What happens if I have a problem during my stay?

All of our serviced apartments have a 24-hour emergency contact, and a guest services team who can be reached at any time. Additionally, our team of accommodation specialists will be on hand to help for the duration of your stay, and can be contacted Monday-Friday from 9am to 6pm, and on Saturday from 10am to 5pm.